Privacy Policy for Duonut, Inc.

Introduction

Welcome to Duonut, Inc. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you use our service. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly.

Information Collection and Use

‍We collect information that you provide to us directly, such as when you create an account, use our services, or contact us for support. This information may include your name, email address, and any other data you choose to provide.

We also automatically collect certain information when you use our services, including but not limited to your IP address, browser type, operating system, and usage data.

Purpose of Data Collection

‍The data we collect is used to:

• Provide, maintain, and improve our services.
• Communicate with you, including responding to your inquiries.
• Ensure the security of our service.
• Comply with legal obligations.

1. What data do we collect?

We collect information about you directly from your input. If indicated by the order or contact form, we collect the following data:

Personal identification (Name, email address and phone number.);

Your request filled in the web form;

Queries, persona forms and all the functional data necessary for Duonut to work.

1.1. You directly provide Duonut with most of the data We collect. We collect Personal Data from You directly as follows: a) When You subscribe for any of Our Service(s) by agreeing to the Terms of Service, We collect sign-up and account information including Your first and last name, e-mail address, phone number, address, State, Province, ZIP/Postal code, city; b) When You submit web forms on Our Website(s) or as You use interactive features of the Website(s), including providing feedback or suggestions, making requests, or participation in surveys, contests, webinars, events, podcasts, promotions, sweepstakes, requesting customer support, or otherwise communicating with Us; c) When You provide testimonials, forms or information to Duonut in other contexts; or d) When You authorize Duonut to connect with a third-party service, We will access and store Your Personal Data that the third-party service makes available to Duonut, which may include Your email address, location or profile information.

1.2. We may also receive Your Personal Data indirectly as follows: a) from third party sources like marketing lists, databases and social media but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your Personal Data to Duonut; b) When you download and/or use the Service(s), We automatically collect Usage Data such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data, to perform Our agreement with you; e) When you use or view Our Website(s), information is collected via your browser’s cookies f) When you access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browser being used, unique device identifiers and other diagnostic data; g) We may also collect or receive your Personal Data from other sources such as our business or channel partners through whom you create or access your account, publicly available sources, email add-ons and/or through the combining of information We obtain from third parties along with the Personal Data you provide to Duonut.

1.3. If you decide to register through or otherwise grant access to a third-party social networking or integrated service, such as Facebook, Google, Microsoft or similar single sign-on service, we may also collect Personal Data that is already associated with your integrated service account. You may also have the option of sharing additional information such as profile pictures with us through an integrated service, as controlled through your settings on that integrated service. If you choose to provide such information, during registration or otherwise, we will treat the information as Personal Data and will use it in the ways described in this Privacy Policy.

1.4. The Website(s) includes social media features and widgets that are either hosted by a third-party or hosted directly on the Website(s) and Your interaction with these social media features and widgets is governed by the privacy statement of the companies that provide them. You should check your privacy settings on these third-party services to understand and change the information sent to Duonut through these services.

2. How do we collect your data?

We rely on your consent to process your data. We consider consent is given when you order the goods from our website. Of course, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.

You directly provide us with most of the data we collect. We collect data and process data when,

• you provide us with your order, requests, inquiries, comments, and concerns (either digitally, or physically)
• you allow us to send you promotional messages and other information about our products, events and services.
• you use or view our website via your browser’s cookies.

3. How will we use your data?

We collect your data so we can:

• Respond to your requests and inquiries
• Send you an email with special offers of other products and services we think you might
• Improve our website experience.
• Provide the Duonut services

Where reasonable given the character of your request, We may share your data with the relevant resellers of our products and services in order to enable them to approach you with a corresponding offer you may have requested.

We use third party services to host our customers and prospects identifiable data like emails, names, addresses, company names and such. This data is needed for successful business processes including order delivery, communication and outreach.

We also use cookies and social media sharing tools, which means we may share the necessary data with: Facebook, Google, Twitter and Microsoft.

Additionally, we use third party digital analytics service providers – Google Analytics – which through cookies help us understand how you use our website and attribute your visit to specific marketing channels. Conversely, we use advertising cookies – like Google Ads Remarketing Tags, and Facebook Pixel – for our marketing and outreach purposes.

For other purposes, and where possible, especially the communication with OpenAI GPT API we’ve opted out from data collection and opted in for services that will not use our customers data to train or improve their services.

4. How do we store your data?

The data is securely stored at the third-party cloud providers, mentioned above in the USA, and if there’s a local copy, it’s stored in our own systems located in India.

For enabling long term memory in our AI models we use Chroma – which is a vector database. Our Chroma instance is in the US, but no personal data is shared. We only share vector coordinates and the organizationID so we can provide the service properly.

We will keep your data for 3 years after the initial collection. Once this time period has expired, we will delete your data; unless we obtained your consent with a longer storage or use or have a legal entitlement to store or use your data.

5. With whom do we share your data?

As we mentioned earlier, transparency is very important to us, consequently, we will not share the personal data you provide us with any third party for other purposes than to guarantee the functioning of our Web Site, that is, in order to provide you with our Services through our Web Site, certain suppliers need access to the personal data of our Users, so it is essential that we share certain information with them.

We also guarantee that we only share data with third parties within the framework established by law and for the purpose of receiving maintenance, support and operational services regarding our Web Site.

5.1 You acknowledge that We will share Your Personal Data with Our group companies and third-party service providers so that they may offer You Our Service(s) and/or to send information or updates on the Service(s) if You are a Subscriber.

5.2 When We Process Your order where You are a Subscriber, we may send Your Personal Data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

5.3 We share Personal Data with Our third-party service providers that host and maintain the Our Website(s), applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or Process Your Personal Data for the purpose of providing these services to Us.

5.4 We may share Your Personal Data with third-party providers who assist Us in marketing and promotions in compliance with applicable laws.

5.5 We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

5.6 We may disclose Your Personal Data for any other purpose with Your consent.

5.7 We may be required to disclose Your Personal Data in response to: a) lawful requests by public authorities, including to meet national security or law enforcement requirements and/or b) subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims.

5.8 We may also share Personal Data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Our Terms of Service, or as otherwise required by law.

Please note that we only use third party services whose policies are aligned with ours, therefore, we make available to you the privacy policies of each of our providers in order you can understand how your information will be processed within the framework of the services provided to Duonut:

As a general rule, our suppliers are located in countries with an adequate level of protection, so we do not carry out international data transfers.

6. Marketing Purposes

We would like to send you information to your e-mail about our products and services that we think you might like.

On our website, you can subscribe to our newsletter. The input mask used for this purpose determines what type of personal data is transmitted; apart from the entered personal data, the date and time of subscription is also logged. Personal data collected during the newsletter registration procedure will only be used for distributing our newsletter. There will be no transfer of personal data collected by the newsletter service aside of our e-mailing service provider.

If you have agreed to receive marketing messages, you may always opt out at a later date by clicking an unsubscribe button at the bottom of each email message or just send us an email to hello@duonut.com and request data removal.

You have the right at any time to stop Duonut from contacting you for marketing purposes or giving your data to its partners.

If you no longer wish to be contacted for marketing purposes, please send us an email to hello@duonut.com.